FAQs

Frequently Asked Questions (FAQs)

1. How can I contact you?

You can contact us anytime at relaxiia@outlook.co.nz. We aim to respond within 24–48 business hours.

2. Where are your products shipped from?

Our products are shipped directly from our trusted fulfillment partners and warehouses. Depending on availability, items may ship from international or local warehouses.

3. How long does shipping take?

Orders typically take 1–5 business days to process. Delivery usually takes 7–15 business days depending on your location. Shipping times may vary during peak seasons.

4. Will I receive a tracking number?

Yes. Once your order has been shipped, you will receive a confirmation email with your tracking number so you can follow your delivery.

5. Can I get a refund on my products?

Yes. We offer a 30-day refund policy. If you are not satisfied with your purchase, you may request a refund within 30 days of receiving your order.

6. What are the conditions for a return?

To be eligible for a return:

  • The item must be unused and in its original condition

  • You must provide proof of purchase
    Please contact us before returning any item so we can assist you with the process.

7. What if my item arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost.

8. Can I cancel or change my order?

Orders can only be canceled or modified within 12 hours of placing them. After this time, your order may already be in processing.

9. Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping times and costs may vary depending on your location.

10. What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout.